The Role of the Mediator

The role of the mediator is to control and facilitate the mediation process, but not the actual substance of any agreement that is reached. Should communication break down between the parties, the mediator will assist in removing the communication barriers and attempt to get the parties back to discussing the issues in a more productive manner. The mediator will intervene to help the parties narrow the issues in the dispute, uncover underlying interests and help generate alternative options as to how the dispute can be resolved. The mediator will try to ensure that any resolution to the dispute is reached by the parties freely, voluntarily, without undue influence and on the basis of informed consent.