AODA Policy

DUECK, SAUER, JUTZI & NOLL LLP

Accessibility for Ontarians with Disabilities Act Policy

dated: June 2012

 

This policy is consistent with the Accessibility Standards for Customer Service (Customer Service Standard) made under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

 

1. Purpose and Commitment

The Firm is committed to maintaining an accessible environment for persons with disabilities in the delivery of its services.

The Firm will use reasonable efforts to ensure that its policies, practices and procedures governing the provision of its services to persons with disabilities are consistent with the following principles:

 

2. Definitions

For the purposes of this policy:

Disability means,

a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,

b) a condition of mental impairment or a developmental disability,

c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,

d) a mental disorder, or

e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997.

Guide dog means a dog trained as a guide for a person who is blind or visually impaired.

Service animal means an animal for a person with disabilities where it is readily apparent that the animal is used by the person for reasons relating to his or her disability or where the person provides a letter from a physician or nurse confirming that the he or she requires the animal for reasons relating to the disability.

Support person means, in relation to a person with disabilities, another person who accompanies him or her in order to help with communication, mobility, personal care or medical needs or with access to goods and services.

 

3. Application of Policy

This policy applies to Firm services that are provided externally to the public or third parties.

The policy applies to all lawyers, paralegals and staff at the Firm, agents, volunteers, clients, and visitors to the Firm. All areas of the Firm are accountable for providing accessibility to persons with disabilities.

 

4. Providing goods and services to persons with disabilities

The Firm is committed to excellence in serving all clients, including persons with disabilities, and will carry out its functions and responsibilities by:

 

5. Support Persons

Person with disabilities may enter the Firm’s premises with a support person and have access to the support person while on the premises.

The Firm does not charge fees for support persons.

The Firm may require persons with disabilities to be accompanied by a support person when on the premises, but only if a support person is necessary to protect the health and safety of the person with disabilities or the health or safety of others on the premises.

 

6. Service Animals

A person with disabilities may be accompanied by a guide dog or other service animal when on the Firm premises. In the event that service animals are excluded by law from the premises, the Firm will provide other resources or supports to enable the person with disabilities to access the services and goods offered by the Firm.

 

7. Notice of temporary disruption

The Firm will notify the public in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

The notices will be posted at all public entrances and service counters of the Firm, or communicated by such method as is reasonable in the circumstances.

 

8. Training for staff

The Firm will train its staff and other individuals who provide services to the public on the Firm’s behalf on the provision of its goods or services to persons with disabilities.

The training will be provided as soon as practicable after a staff commences his or her duties and will include the following topics: 

The Firm will provide training on an ongoing basis when changes are made to the Firm’s policies, practices and procedures governing the provision of services to persons with disabilities.

 

9. Feedback process

The Firm welcomes any feedback regarding the methods it uses to provide goods and services to persons with disabilities. Individuals may provide their feedback in person, by telephone, in writing, or by delivering an electronic text by email or otherwise to:

Patricia D. Larocque (Patti)

pattil@dsjnlaw.com

519-884-2620, ext. 236

Dueck, Sauer, Jutzi & Noll LLP

403 Albert Street

Waterloo ON N2L 3V2

 

Complaints should be made in writing by delivering an electronic text by email or otherwise to:

Theodore C. Dueck (Ted)

tedd@dsjnlaw.com 

Dueck, Sauer, Jutzi & Noll LLP

403 Albert Street

Waterloo ON N2L 3V2

Theodore C. Dueck (Ted) will review and assess every complaint received. Where possible, the partners will address the issues. If a complaint cannot be addressed, Theodore C. Dueck (Ted) will advise the complainant. 

 

10. Modifications to this or other policies

Changes will not be made to this policy unless the impact of the changes on persons with disabilities has been considered.

Any Firm policy that does not respect and promote the dignity and independence of persons with disabilities will be modified or removed.

 

11. Questions about this policy

If you have a question about the policy, or if the purpose of the policy is not understood, please contact Patricia D. Larocque.

pattil@dsjnlaw.com

519-884-2620, ext 236

Dueck, Sauer, Jutzi & Noll LLP

403 Albert Street

Waterloo ON N2L 3V2 

 

12. Maintenance of documents

The Firm may maintain documents describing its policies, practices and procedures and, upon request, shall give a copy of a document to any person. The documents may include policies, practices and procedures with respect to the following:

The Firm will notify persons to whom it provides goods and services of its policies, by posting the information at a conspicuous place on the Firm premises, on the Firm website or by such method as is reasonable in the circumstances.

When required under this policy to give a copy of a document to a person with disabilities, the Firm will provide the document or information in a format that takes into account the person’s disabilities.

© Dueck, Sauer, Jutzi & Noll LLP